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Privacy Policy & Terms of Service
This document outlines our commitment to transparency regarding your data, our communication protocols, and the legal terms governing our professional upfitting services.
1. Overview
This policy describes how we collect, use, and safeguard personal and professional information provided to us. As a provider of emergency vehicle upfitting services, we maintain high standards for data accuracy and communication reliability to ensure the safety and efficiency of your fleet operations.
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2. Information We Collect
We collect information necessary to provide accurate quotes and specialized technical services, including:
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Full Name and Professional Title
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Direct Phone Number and Email Address
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Agency, Department, or Company Name
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Vehicle Details (Make, Model, Year, VIN, Fleet ID)
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Inquiries and technical requirements submitted through contact forms or quote requests
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SMS Opt-in Consent Records: Including timestamp of consent, IP address at time of submission, and the source of the submission.​​
3. How We Use Information
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Service Operations
We use your data to generate detailed quotes, schedule service appointments, and manage the technical build process for your vehicles.
​Administrative
Processing invoices, providing warranty documentation, and responding to technical inquiries or support requests.
Communication via SMS is restricted solely to transactional updates and service-related notifications, and only provided to users who have given explicit prior express consent.
4. SMS/Text Messaging Terms
In compliance with TCPA and 10DLC requirements, we provide the following disclosures regarding our mobile messaging practices:
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Consent: Messages are sent only with your prior express written consent. By providing your mobile number and opting in via our web forms, you agree to receive text messages from us.
Frequency: Message frequency varies based on your active projects and service status. We do not engage in automated marketing blasts.
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Costs: Message and data rates may apply. Check with your carrier for details.
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Unsubscribe: To stop receiving messages, reply STOP at any time. You will receive one final confirmation message.
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Support: For assistance, reply HELP or contact our office directly.
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Non-Condition: Consent to receive SMS is not a condition of purchase for any goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS/Text Messaging Terms
In compliance with TCPA and 10DLC requirements, we provide the following disclosures regarding our mobile messaging practices:
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Consent: Messages are sent only with your prior express written consent. By providing your mobile number and opting in via our web forms, you agree to receive text messages from us.
Frequency: Message frequency varies based on your active projects and service status. We do not engage in automated marketing blasts.
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Costs: Message and data rates may apply. Check with your carrier for details.
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Unsubscribe: To stop receiving messages, reply STOP at any time. You will receive one final confirmation message.
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Support: For assistance, reply HELP or contact our office directly.
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Non-Condition: Consent to receive SMS is not a condition of purchase for any goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Protection
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, or alteration. Access to client data is strictly limited to employees and contractors who require the information to perform their specific job functions. We do not sell or lease your personal information to third-party marketers.
6. Third-Party Services
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Data is shared only as necessary with providers essential to our business operations: CRM Systems for account management Secure Payment Processors for transaction handling Encrypted Email and Communication Platforms Authorized SMS Service Providers (for delivery only)
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7. User Rights
You maintain control over your data. Upon request, you may: Request Access, Request Deletion, Withdraw Concent
Terms of Service
Website Usage
This website is for informational purposes. Unauthorized copying of content, images, or proprietary build specifications is prohibited.
Estimates and Proposals
All estimates provided are subject to change based on actual vehicle condition, hardware availability, or modifications requested after the initial quote. Written approval is required to begin work.
Warranty Clarification
We provide a specific warranty on our workmanship and installation. Hardware (lights, sirens, consoles, etc.) is covered by the respective manufacturer's warranty. We will assist in facilitating manufacturer warranty claims for hardware installed by our team.
Limitation of Liability
The company shall not be liable for indirect, incidental, or consequential damages arising from the use of upfitted equipment or website access. It is the operator's responsibility to ensure vehicle equipment complies with local emergency vehicle laws.
Governing Law
These terms are governed by and construed in accordance with the laws of the State of New York. Any disputes shall be resolved in the appropriate courts within New York.
Updates
We reserve the right to update these policies at any time to reflect changes in legal requirements or business practices. Updates take effect immediately upon posting.